Enhancing Human Agents with AI: Future of Customer Service
Customer service can be a hit or miss experience. One bad call with a customer service agent can easily sour your mood for the entire day. But what if artificial…
Bringing AI Models to the Data: A New Perspective on AI Implementation
In the evolving landscape of artificial intelligence (AI), a crucial shift is taking place that promises to revolutionize how businesses harness the power of AI. Traditionally, the approach has been…
Embracing AI in Business: Challenges and Opportunities
Artificial intelligence (AI) is a present-day reality transforming how businesses operate. A recent survey by Cloudera reveals that while most enterprises (90%) are adopting AI, many are struggling to unlock…
Mouse as a Service: Innovation or Bankruptcy of Ideas?
So, Logitech’s new CEO has come up with a mouse you’ll never have to replace but might have to pay for every month. Yes, you read that right—a subscription-based mouse!…
The Struggle of Japanese Businesses to Raise Prices Amidst Global Inflation
As I was checking for today's news on Bloomberg, this article caught my eye. In a world grappling with the pressures of inflation, Japanese businesses face a unique challenge: they…
Understanding Surveillance Pricing: The FTC’s Inquiry and Its Implications
Recently, the Federal Trade Commission (FTC) has initiated an investigation into the practice known as "surveillance pricing." This term refers to the use of artificial intelligence (AI) to rapidly adjust…
Nuanced Understanding of AI Chatbots and Agents
In the evolving landscape of artificial intelligence (AI), two terms that frequently emerge are AI chatbots and AI agents. While both are designed to enhance user interaction with technology, they…
Generative AI Security Risks
Generative AI (GenAI) technology, which includes large language models (LLMs) like GPT-4 and DALL-E, has created new security risks that tech providers must address. While these AI models have great…
Generative AI: Will it live up to expectations?
Generative AI has attracted immense excitement and investment, with companies pouring billions into its development. However, there's growing concern that the hype surrounding generative AI might be overblown. If the…
Crowdstrike outage: Pervasiveness of Cybersecurity platforms and importance of testing
Yesterday, CrowdStrike, a well-known cybersecurity company, experienced a significant issue with its threat-monitoring software, Falcon Sensor. This problem led to a massive global IT disruption affecting numerous industries. In this…